BLYRELAY
Data deletion
BLYRELAY receives Instagram information only for BLY-controlled accounts used in testing (see the privacy page). Requests are handled by BLY staff; there is no automated deletion from Instagram or Meta.
If you messaged an Instagram account that uses BLYRELAY
Write to privacy@bly.ae with the subject “BLYRELAY data deletion” (or “BLYRELAY data copy” for a copy). Include the Instagram username you used and the account you contacted, so the related records can be found.
If you are a BLY staff member or tester
Write to privacy@bly.ae with the subject “BLYRELAY account deletion” from the email address of your BLYRELAY account. Once your request is verified, your access is switched off and all your sign-in sessions are ended straight away; your account is then removed from its workspaces and anonymised. A minimal record that the deletion took place is kept, and security-log entries about the account are kept without details (BLY’s rule is to delete them after 180 days; that automatic deletion is not yet switched on).
What happens next
- We may ask you to confirm that you control the account concerned, so that nobody else’s information is deleted or disclosed.
- Deletion: your messages, notes, contact details, tags, consent evidence, Instagram identifiers and other personal content are removed. Anything still scheduled for you is cancelled and your conversations are closed. Some records stay without your personal content so that totals remain correct (for example, that a message existed at a certain time, or a sale’s value).
- Kept after deletion: whether and when you agreed to or withdrew from messages, and a “do not contact” choice, as a record of how your information was handled; an audit history that contains no message content; and a one-way code derived from your Instagram identifier, so that an old notification resent by Meta cannot recreate your record. If you write again later, that starts a new, separate record.
- Backups: backups made before your deletion may still contain your information until they are replaced (BLY’s rule is to replace them within 30 days of being made; automatic replacement is not yet switched on). BLYRELAY keeps a record of every deletion and will not run from a restored backup until the deletion has been applied again.
- A copy: if you ask for a copy, we send what BLYRELAY holds about you as a structured file.
- We reply to confirm what was deleted, or explain why something must be kept (for example, because of a legal obligation).
- Deleting data in BLYRELAY does not delete your messages from Instagram itself. To manage those, use Instagram’s own tools or contact Meta.
How long it takes
We aim to acknowledge your request within 5 business days and to complete it within 30 days of receiving it. Where the law gives you a shorter deadline, that deadline applies. [Applicable legal deadlines to be confirmed after legal review.]